Getting the best customer service

When you buy many types of insurance, you may rarely need customer service. The opposite is often true when you go on Medicare and purchase a Medicare insurance plan because most people have more – and complex -- medical care as they age.

Everence^® has a dedicated department of Member Services representatives to help our Medicare Supplement members. Here are pointers on how to get the best services when you have a question.

Who to contact for what

• I think I need help, but I’m not sure who to ask: Talk with Member Services. They’ll help you decide who you need to talk to and connect you with that person.
• I have a question about my policy/coverage: Member Services will explain your benefits and premiums, along with payment options. They also will help you with details such as address changes, adding a power of attorney or those sorts of issues.
• I need to ask about a medical bill: Member Services can answer your questions about medical claims or explanation of benefits statements.
• How can I get the best deal? Talk to your financial professional for help in evaluating whether you could use a better or more affordable Medicare insurance plan or to ask about changing to a different plan.
• I’m not sure about something in my Part D (prescription drugs) plan: Contact the insurance carrier providing your Part D coverage for information about enrollment, payment or claim issues.
• I forgot my user ID or password on My Everence (member account management portal): Email webhelp@everence.com for assistance from an Everence Information Technology staff member.